WaBOS

Coordinate replies, orders, appointments, support and follow-ups through one WhatsApp-facing workflow.

Small businesses using WhatsApp

A WhatsApp-facing operations flow for replies, orders, bookings, support and follow-ups.

the product workflow

receive the conversation

Keep the customer's WhatsApp message as the starting context.

route the job

Move the request into the relevant order, booking or support workflow.

continue the relationship

Keep the outcome and follow-up in the same customer context.

product decisions

• Meet the business in the channel its customers already use.
• Separate customer jobs while keeping one visible conversation context.
• Treat follow-up as part of the workflow rather than a disconnected campaign.